🎯 Position Overview

As Operations Manager, you are responsible for the smooth running of resort operations in Verbier, ensuring the highest standards of guest service, efficient team management, and compliance with company procedures and legal requirements.

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🧭 Key Responsibilities

1. Operational Supervision

• Ensure all Bramble Ski service standards are delivered across the resort.

• Oversee daily operations alongside the Assistant Operations Manager and central team.

• Manage seasonal openings and closings (inventories, safety checks, logistics).

2. Team Management

• Lead, motivate, and support resort staff.

• Create and monitor weekly rotas, ensuring compliance with legal working hours.

• Manage team morale and resolve conflicts at a local level when necessary.

3. Guest Experience & Service Quality

• Ensure guest satisfaction through regular visits and proactive service delivery.

• Handle guest feedback and complaints professionally and in line with company policy.

• Coordinate with the Pre-Arrivals Manager to ensure all pre-arrival requests are fulfilled.

4. Administration & Budget Control

• Monitor operational budgets, manage cash floats, and control guest/owner expenses.

• Ensure accurate completion of administrative tasks (timesheets, invoices, CRM entries).

• Guarantee compliance with all internal procedures and health/safety regulations.

5. External Relations

• Maintain positive relationships with suppliers, contractors, and chalet owners.

• Coordinate logistics including housekeeping, maintenance, and transport.

• Ensure clear and regular communication with the central management team.