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Residence Concierge - Lech or St Anton - Temporary (M/F/X)

  • Contract Type: Temporary (Between 5 and 5 months)
  • Location: Sankt Anton Am Arlberg, Lech
Back

Residence Concierge - Lech or St Anton - Temporary (M/F/X)

  • Sankt Anton Am Arlberg, Lech
  • Temporary
  • Apply Now

    • About

    Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.

    Dans des destinations mythiques ou inattendues, nous trouvons la maison parfaite pour chacun de nos voyageurs. Chaque séjour est soigneusement préparé, façonné et entièrement personnalisé, afin d'offrir une expérience véritablement sur-mesure.
    Nous tissons des relations de confiance durables avec nos clients et réinventons les standards de la location de luxe pour créer des souvenirs qui perdurent bien au-delà du séjour.✨

    Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.

    Job Description

    🎯 Role Overview

    As a Residence Concierge, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will lead the front-of-house team and ensure that service, housekeeping, and property presentation are maintained to the highest standard at all times.

    This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.

    🧭 Key Responsibilities

    1. Guest Experience & Concierge Services

    • Act as the main point of contact for all guest requests, from arrival through departure

    • Deliver personalised and discreet service, anticipating guest needs and preferences

    • Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

    • Manage feedback and resolve issues proactively to ensure total guest satisfaction

    2. Team Leadership & Daily Operations

    • Lead and support the front-of-house and housekeeping team within the residence

    • Oversee daily service routines and uphold Bramble Ski’s hospitality standards

    • Work closely with the Head Housekeeper and Chef (where applicable) to ensure seamless guest service

    • Motivate your team through example, feedback, and active involvement in daily duties

    3. Property Oversight & Logistics

    • Ensure the residence is always impeccably presented, guest-ready, and stocked with necessary supplies

    • Carry out regular inspections and promptly report or resolve any maintenance or technical issues

    • Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

    • Manage inventories and contribute to smooth changeover days

    4. Communication & Coordination

    • Serve as the link between guests, resort staff, and central management

    • Coordinate with the Pre-arrival and in-resort concierge teams for seamless guest handovers

    • Ensure smooth internal communication to maintain high levels of service and operational efficiency

    Preferred Experience

    • Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

    • Confident team leader with excellent interpersonal and communication skills

    • Strong knowledge of luxury service standards and guest expectations

    • Hands-on and adaptable, with the ability to work both independently and as part of a team

    • Calm under pressure, with excellent problem-solving and organisational skills

    • Fluent in English; French or German is a strong asset

    • Comfortable with tech tools (scheduling apps, CRM, POS systems)

    All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

    Recruitment Process

    • HR Call with Lovisa (HR Coordinator)

    • Manager interview with the Operations Manager

    Additional Information

    • Contract Type: Temporary (Between 5 and 5 months)
    • Location: Sankt Anton Am Arlberg, Lech
    Apply Now